Client Service Officer
Looking for customer focused, empathetic, proactive, solution oriented young individuals with a great work ethic to join our team of customer service. Ideal candidate should have an experience of 1-3 years, preferably in banking & financial services. Freshers and candidates with lesser experience will also be considered if they are exceptionally good.
Location: Bangalore
Competencies and Skills Required:
- Excellent communication and presentation skills
- Pleasing personality and positive attitude
- Ability to multi-task, prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt
Role and responsibilities:
- Manage inbound calls, maintain records for the incoming leads, ensure follow up and closure.
- Generate sales leads by making outbound calls.
- Keep records of customer interactions, process customer accounts, handle paper work &, file documents end to end.
- Coordinate with the sales team and other entities for smooth processing.
- Provide accurate, valid and complete information to the clients and the sales team.
- Handle complaints, provide appropriate solutions in a time bound manner, follow up to ensure resolution.
- Meet personal sales targets.
- Take the extra mile to engage customers, service them and generate references.
Education Qualification:
MBA/BBA/Graduate
To apply mail your updated resume to info@awesmart.com