Client Service Officer

Looking for customer focused, empathetic, proactive, solution oriented young individuals with a great work ethic to join our team of customer service. Ideal candidate should have an experience of 1-3 years, preferably in banking & financial services. Freshers and candidates with lesser experience will also be considered if they are exceptionally good.

Location: Bangalore

Competencies and Skills Required:

• Excellent communication and presentation skills
• Pleasing personality and positive attitude
• Ability to multi-task, prioritize and manage time effectively
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt

Role and responsibilities:

• Manage inbound calls, maintain records for the incoming leads, ensure follow up and closure.
• Generate sales leads by making outbound calls.
• Keep records of customer interactions, process customer accounts, handle paper work &, file documents end to end.
• Coordinate with the sales team and other entities for smooth processing.
• Provide accurate, valid and complete information to the clients and the sales team.
• Handle complaints, provide appropriate solutions in a time bound manner, follow up to ensure resolution.
• Meet personal sales targets.
• Take the extra mile to engage customers, service them and generate references.

Education Qualification:

MBA/BBA/Graduate

To apply mail your updated resume to info@awesmart.com